RETURNS, EXCHANGES, REFUNDS
At Dar Ann Store, we strive to provide the best shopping experience possible. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Return, Refund and Exchange Policy carefully before initiating a return.
You have 30 days from the date of delivery to return or exchange any item. To be eligible for a return or exchange, the item must be unused, in its original condition, in original packaging, and with all tags attached.
How to Initiate a Return
To start the return process, please email us at hello@darann.com with the following details:
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Your order number
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The item(s) you wish to exchange or return
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In case of an exchange - provide us the new size you wish to receive
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Reason for the return
Once your return is approved, we will provide further instructions on how to send the item back to us.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Refunds can take up to 10 business days to reflect in your account, depending on your payment provider.
Please note:
Shipping and delivery costs are non-refundable.
If you received a discount on your original order, only the amount paid (after discount) will be refunded.